FAQ
What countries do you ship to?
At this time, shipping is limited to the United States. Please let us know if you have an inquiry.
What If I want to custom create a box?
Coming soon! Thanks for your interest. If there are additional products that you want to add to your box, you can do so by adding them to your cart. We will automatically ship them in your box.
I just signed up for a subscription box, can I request specific items or choose the box that I want?
For quarterly subscriptions, we keep the box a surprise. Our styling team will choose the box for you, so no special requests can be accomodated at this time. Purchasing one-time boxes from our store is the best way to ensure you'll receive the exact box you want.
Will I ever receive the same products?
We do our best to ensure that you do not receive the same products twice.
Before the start of the quarter as a subscription holder you will receive a lil' love note where we will ask what is is you are needing in your life and business so that we can be sure to send you the best new ritual and transformation for you personally.
Shipping + Handling
We ship once per quarter on the 15th of the designated month. If you have placed your order after the first quarter shipping date we will send out the following month on the 15th.
Shipping is free for orders over $150.00.
When you purchase your box, shipping and handling will be added to the total. In general, packages shipped using standard ground shipping within the US usually take anywhere from 3 to 7 business days to arrive at their destination.
While we do our best to keep shipping costs as low as possible, per-box shipping is an additional cost.
Where can I find my tracking number?
You will be notified once the shipment is on the way via email with your tracking information. As shipments typically go out on the 15th of the first month of the quarter, your email with tracking should arrive within 3-5 business days.
I've signed up for subscription and haven't received a confirmation email?
Please check your spam or junk mail to confirm if the email was automatically filtered there as this is typically what happens when an email is not received. If you still cannot find it, please reach out to us at hello@refinedritual.com
The Tracking says my package was delivered, but I haven't received it, what should I do?
We recommend shipping to a secure, attended location. Unfortunately, in this scenario we cannot assist in recovering your package, but we've found that if it's not hidden on your porch or left with the neighbor, the package is almost always being held at your local post office for pick up.
We recommend getting in touch with your mailman if possible, or paying a visit in person to your post office.
In the rare situation that the post office is not able to locate your package, it is unfortunately beyond our control.
Packages that are marked delivered but not received can be attributed to any number of things, including being stolen or lost.
We always recommend filing a claim with the carrier, and we'd be happy file a claim or provide any information they need on our end, as well.
LOST/DAMAGED BY POSTAL SERVICE: We are not responsible for any errors made by the postal service. If your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international), please contact your local post office to file a claim.
Please note that Refined Ritual LLC. is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. We will do everything we can to help you recover your package, but we always recommend tracking your delivery and making sure someone is there to receive it to avoid theft. Thank you for your understanding.
RETURNED MAIL: If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and buyer will need to re-pay shipping and handling costs before we will send the package again.
REFUSED/UNCLAIMED MAIL: If delivery is refused by recipient or package is unclaimed for any reason, the order will not be refunded unless the package returns to Refined Ritual LLC.
If the package does return, and the customer has chosen not to reship the package, a refund will be provided for the cost of goods only. Refunds cannot be provided for custom items.
Help, I realized I inputted the wrong information into my order, what should I do?
Please be sure to double check shipping address, personalization, sizing, etc. prior to placing your order.
We begin processing orders right away, and changes may not be made once the order is placed. We will do our best to accommodate if we have not already made your item or shipped your order out.
Please email us at hello@refinedritual.com and we’ll do everything we can to help.
Where did you source your products?
Crystals have be sourced from authentic vendors & the products have been sourced from different wholesale websites like Good Citizen, Hayhouse, Harper group etc
When do the boxes get shipped?
In general, packages shipped using standard ground shipping within the US usually take anywhere from 3 to 7 business days to arrive at their destination. We ship once per quarter on the 15th of the designated month.
How often do you release new boxes?
We release new boxes once per quarter (every three months). This is so that you get a new ritual every three months with the season.
What is a gift subscription?
Gift subscriptions act as a separate product to your regular subscription. They also have features built in that make it easier for the customer to buy the subscription and for their recipient to manage it. For example, the subscription isn't activated on purchase but at a later time by the recipient.
Can I purchase a gift card?
Yes, you can purchase a gift card here:
Can I send a gift email or message to the recipient?
Absolutely! All of our gift boxes include a complimentary greeting card in your package.
How do I purchase a gift subscription?
You can purchase a gift subscription just as you would purchase it for yourself. Enter a personalized note to the recipient and then ensure the shipping address is for your intended recipient. As long as you enter your email address, you will receive all notifications for your recipient.
What methods of payment do you accept?
We accept all major credit cards - Visa, MasterCard, American Express and Discover. You can also pay using PayPal, ShopPay and Amazon Pay. All of our prices are listed in USD.
I want to purchase larger amounts for business gifting, do I need a subscription?
Please contact us directly hello@refinedritual.com and we will work to accommodate your request personally.
I received my package and it has a damaged product, what do I do now?
We package all of our items very carefully to avoid damage in shipment, but it does happen from time-to-time.
If any of your items were received damaged, please contact us within 1-3 business days with photos of damaged product, so that we may proceed with a claim and replacement if necessary.
Please make sure to open all shipments immediately to check that the items arrived safely.
We cannot guarantee replacements or refunds for items that are claimed as damaged after 3 business days from the delivery date.
What is your return policy?
Due to the custom, personalized nature of our products, all sales are final. In the rare event that an item arrives to you damaged or incorrect, please contact us and we'll do our best to make it right!
Exchanges and order cancellations are accepted on a case-by-case basis and may be subject to a restocking fee. Exchanges will only be accepted for non-personalized items that are received unworn and in their original packaging within 15 days of receipt of the order. Return and additional shipping is the responsibility of the customer.
Please contact us at hello@refinedritual.com for approval.
Please note our business hours are
Monday - Friday 9AM - 5PM CST
We typically respond to messages within a few hours, but please allow us up to 24-hours to respond.
We promise we’ll get back to you promptly!
hello@refinedritual.com
Open food items will not be replaced.
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