We recommend shipping to a secure, attended location. Unfortunately, in this scenario we cannot assist in recovering your package, but we've found that if it's not hidden on your porch or left with the neighbor, the package is almost always being held at your local post office for pick up.
We recommend getting in touch with your mailman if possible, or paying a visit in person to your post office.
In the rare situation that the post office is not able to locate your package, it is unfortunately beyond our control.
Packages that are marked delivered but not received can be attributed to any number of things, including being stolen or lost.
We always recommend filing a claim with the carrier, and we'd be happy file a claim or provide any information they need on our end, as well.
LOST/DAMAGED BY POSTAL SERVICE: We are not responsible for any errors made by the postal service. If your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international), please contact your local post office to file a claim.
Please note that Refined Ritual LLC. is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. We will do everything we can to help you recover your package, but we always recommend tracking your delivery and making sure someone is there to receive it to avoid theft. Thank you for your understanding.
RETURNED MAIL: If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and buyer will need to re-pay shipping and handling costs before we will send the package again.
REFUSED/UNCLAIMED MAIL: If delivery is refused by recipient or package is unclaimed for any reason, the order will not be refunded unless the package returns to Refined Ritual LLC.
If the package does return, and the customer has chosen not to reship the package, a refund will be provided for the cost of goods only. Refunds cannot be provided for custom items.